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Exam Code: 200-310
Exam Name: Designing for Cisco Internetwork Solutions
Updated: Sep 19, 2017
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Free Cisco 200-310 Dumps Exam Questions and Answers:
Which interior routing protocol has the most preferable administrative distance by default?
200-310 exam Correct Answer: C
You design a network with the following network addresses:
Which route address is the best summary of these network addresses?
Correct Answer: C
What design requirement is necessary for campus network access layer switching? A. high cost per port
B. high availability
C. high scalability
D. high performance
200-310 dumps Correct Answer: C
In which phase of PPDIOO are the network requirements identified?
Correct Answer: B
QUESTION NO: 9
What are three ways to maintain a balanced and positive outlook when adapting to new situations,
priorities, or demands? (Choose three)
A. concentrate on common goals during times of disagreement
B. develop interests outside of work to provide a stress-free zone
C. identify trends in service, and then develop resources to meet those trends
D. create a personal network of advisors with whom you can share problems and concerns.
200-310 pdf Answer: A,B,D
QUESTION NO: 11
Your Help Desk is 24×7 and covers support for many areas throughout the country. An upcoming
snow storm is expected to cause power outage.
What helps you prepare for the upcoming days?
A. call answer plans
B. contingency plans
C. UPS usage reports
D. Gap analysis reports
QUESTION NO: 12
Which three metric calculations impact customer satisfaction? (Choose three)
A. Average Talk Time
B. Abandonment Rate
C. First Call Resolution Rate
D. Averaged Speed of Answer
E. AverageAfter Call Work Time
200-310 vce Answer: B,C,D
QUESTION NO: 13
Which practice is important in improving the supportive atmosphere found in an open and positive
A. use of visual status boards
B. empowerment from management
C. access to computer telephony technologies
D. specific statement of performance expectations
QUESTION NO: 14
Which two service parameters are normally addressed in a Service Level Agreement?
A. call flows
B. training material
C. products supported
D. days and hours of service
200-310 exam Answer: C,D
QUESTION NO: 15
Service Level Agreements document the level of service provided as well as the level at which that
service is provided by which two parties?
B. stake holder
C. service provider
D. Help Desk manager
E. Service-level managers
QUESTION NO: 16
You want to be prepared for a potential decrease in workforce scheduling based on a decrease in
customer service requests. What are the three most likely reasons for a reduction in call volume? (Choose three)
A. Customers are better trained
B. Customers are more experienced
C. Business functions are outsourced
D. Systemare more stable and mature.
E. Overall business/workforce is reduced.
200-310 dumps Answer: A,B,D
QUESTION NO: 17
What are three functions of an effective support organization in managing unresolved support issues? (Choose three)
A. recording unresolved issues
B. resolving customer issues
C. escalating unresolved issues
D. monitoring unresolved issues
E. communicating the status of issues
QUESTION NO: 18
You are supporting someone from a different culture. How can you improve your communication?
A. speak slowly and loudly
B. pause to verify understanding
C. encourage the person to ask for clarification
D. use proper/standard language expressions (eliminate slang)
200-310 pdf Answer: B,C,D
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